Shipping & Returns
Turnaround times
While we endeavour to get items out as quickly as possible, we are a small company. Therefore, please bear with us if your order takes a little longer to process than expected! We generally state to allow 28 days from the date of order, in case of pressure of workload, staff absence/sickness, etc but expect to turn orders around much faster.
Shipping
UK postal systems currently work on a system of ‘volumetric weight’, meaning that the postal charge is calculated based on bulk rather than weight. This causes problems with the shipping of our modular tiles, which are light in weight but bulky. As a consequence we have had to create a two tier postal system. If your order includes any of our modular tiles you will need to check the tile shipping option. If you have NO tiles in your order, please choose the second option.
Shipping prices are clearly indicated in your shopping cart prior to final checkout. However if you think our system has gone a little mad with the shipping please do contact us and we will see what we can do.